Privacy Protection Policy

Personal Information
To offer you the financial products and services you seek, we collect, maintain, and use information about you on a routine basis. To help you better understand how your personal information is protected here at First Federal, we are providing you with the following statement describing our practices and policies with respect to the privacy of customer information. In the event you terminate your customer relationship with us, or become an inactive customer, we will continue to adhere to the policies and practices described in this notice.

Information We Collect 
As your trusted community financial institution, First Federal collects, retains and uses nonpublic personal information about individual customers as allowed by law, to provide products and services to our customers. We may collect non-public personal information from such sources as:
  • Information we receive from you on applications and other forms;
  • Information about your transactions with us, our affiliates, or others; and
  • Information we receive from a consumer-reporting agency.
Information We Share
We may disclose nonpublic personal information about you to our affiliates and other nonaffiliated third parties under certain circumstances to provide account services. Any nonpublic personal information shared is conducted in adherence to applicable law. We do not disclose any nonpublic personal information about you to anyone, except as permitted by law.

Who Receives Information and Why 
We do not disclose any nonpublic personal information about our customers, or former customers, to anyone, except as permitted by law. We may disclose such information to our affiliates and certain nonaffiliated third parties (under limited circumstances) to the extent permissible by law to service your account, offer you products or services we believe you may find valuable, report to credit bureaus, manage risk and other financial service related activities.

Service Providers
Joint Marketing Partners
To provide our customers with products and services that we believe may meet your financial needs, we may disclose limited nonpublic personal information about you to nonaffiliated firms that conduct marketing services on our behalf, or to other financial institutions in order to offer financial products or services pursuant to a joint agreement. Such information exchanged includes:
  • Information we receive from you on applications or other forms (such as your name, address, social security number, assets, and income);
  • Information about your transactions with us, our affiliates, or others (such as your account balance, payment history, parties to transactions, and credit card usage); and
  • Information we receive from a consumer-reporting agency (such as information relating to your credit worthiness and credit history).
How We Protect Your Information 
We understand that the protection of your nonpublic personal information is of utmost importance. First Federal maintains physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information. We restrict access to nonpublic personal information of our customers to those associates who have a business reason to know such information, and we educate our associates about the importance of confidentiality and customer privacy. 

Questions?
Email:

 info@FFL.net

Call:

 Customer Service & More: 216-529-2700
(Outside Cuyahoga County: 800-966-7300)
Available 8am - 5pm Monday-Thursday
 8am - 6pm Friday
 9am - 1pm Saturday

Write to:

 Privacy Officer - First Federal of Lakewood
14806 Detroit Avenue
Lakewood, Ohio 44107
privacy@ffl.net

National Do Not Call Registry:
Click here for more information

Protect Yourself from Identity Theft:
Click here for more information

This Privacy Statement has been updated effective 4.2008