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Brunswick Branch


Brunswick Branch

3383 Center Road, Brunswick, OH 44212
(330) 273-3511

  • Monday: 8:00 AM – 4:00 PM
  • Tuesday: 8:00 AM – 4:00 PM
  • Wednesday: 8:00 AM – 4:00 PM
  • Thursday: 8:00 AM – 4:00 PM
  • Friday: 8:00 AM – 6:00 PM
  • Saturday: 9:00 AM – 1:00 PM
  • Sunday: Closed
Headshot of Michelle Cabassa
Michelle Cabassa
Regional Branch Manager
Michelle Cabassa | Regional Branch Manager

NMLS# 712860
Phone: (330) 273-3511

Michelle Cabassa began her career with First Federal Lakewood in 2002 as a teller and has held positions of increasing responsibility. Today, she serves as Regional Branch Manager for four branch offices—Brunswick, Strongsville, North Royalton and Olmsted Township. She is adept at educating customers on personal and business accounts and all the services associated with them, as well as home equity lines of credit. Michelle is a past recipient of First Federal Lakewood Employee of the Month and Employee of the Year awards, as well as the Essential Piece Award, Investment Services, which recognizes employees who gain the most referrals companywide. Michelle is a graduate of the First Federal Lakewood Retail Management Trainee Program and is a member/volunteer for the Brunswick Area Chamber of Commerce, Strongsville Area Chamber of Commerce and Junior Achievement. She also serves on the American Red Cross blood drive committee.
Headshot of Culley Emerson
Culley Emerson
Assistant Branch Manager
Culley Emerson | Assistant Branch Manager

NMLS# 1130683
Phone: (440) 582-2010

Culley Emerson has more than 25 years of financial services experience. She joined First Federal Lakewood in 1994 as a teller and has held positions of increasing responsibility, including head teller and Financial Counselor. She became Assistant Branch Manager of the Brunswick branch in 2014. Culley works with customers to understand their financial situation and help them choose the right products and services to meet their needs. In the community, she is a club adviser for the Litchfield Lively Leprechauns and treasurer for two 4-H committees.
Headshot of Carrie Knudsen
Carrie Knudsen
Financial Counselor
Carrie Knudsen | Financial Counselor

NMLS# 1644788
Phone: (330) 273-3511

Carrie Knudsen joined First Federal Lakewood in 2014. As a Financial Counselor in the Brunswick branch, she helps guide customers through the account opening process, including checking, savings and individual retirement accounts, CDs, and home equity lines of credit, coordinating the flow of information between departments to ensure a smooth experience for customers. She works hard to help customers find the best financial solutions for their unique situations by providing the personalized service a community bank can offer. Professionally, Carrie has been recognized for her accomplishments by being named to the First Federal Lakewood President’s Club.
Headshot of Nelson Custer
Nelson Custer
Mortgage Loan Originator
Nelson Custer | Mortgage Loan Originator

NMLS# 564504
Phone: (216) 403-5482
Fax: (216) 452-4679

For nearly 30 years, Nelson Custer has worked in the financial industry in a range of roles, including more than 20 years in mortgage lending. As a Mortgage Loan Originator with First Federal Lakewood, Nelson has extensive experience working with all-types of buyers including  first-time and low-to-moderate income buyers.  Nelson is well versed in a variety of home loan programs including working with specialty home lending, down-payment assistance programs, and FHA loans. He assists customers in navigating the home buying process, helping them choose the best loan product to fit their individual needs. He also assists borrowers who aren’t quite ready to make a home purchase develop a plan of action to prepare for homeownership in the near future. Nelson earned a bachelor’s degree in finance and real estate from Cleveland State University.

"I would like to thank Nelson Custer for his help in the process. He communicated in a timely manner and I would recommend others to use him in the future."
Bryan O.

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