Brunswick Branch

3383 Center Road, Brunswick, OH 44212
(330) 273-3511

Schedule an Appointment

  • Monday: 9:00 AM – 4:00 PM
  • Tuesday: 9:00 AM – 4:00 PM
  • Wednesday: 9:00 AM – 4:00 PM
  • Thursday: 9:00 AM – 4:00 PM
  • Friday: 9:00 AM – 5:30 PM
  • Saturday: 9:00 AM – 1:00 PM
  • Sunday: Closed
Headshot of Nelson Custer

Nelson Custer | Mortgage Loan Originator

NMLS# 564504

Phone: Phone: (216) 403-5482
Fax: (216) 452-4679

For nearly 30 years, Nelson Custer has worked in the financial industry in a range of roles, including more than 20 years in mortgage lending. As a Mortgage Loan Originator with First Federal Lakewood, Nelson has extensive experience working with all-types of buyers including  first-time and low-to-moderate income buyers.  Nelson is well versed in a variety of home loan programs including working with specialty home lending, down-payment assistance programs, and FHA loans. He assists customers in navigating the home buying process, helping them choose the best loan product to fit their individual needs. He also assists borrowers who aren’t quite ready to make a home purchase develop a plan of action to prepare for homeownership in the near future. Nelson earned a bachelor’s degree in finance and real estate from Cleveland State University.

"I would like to thank Nelson Custer for his help in the process. He communicated in a timely manner and I would recommend others to use him in the future."
Bryan O.
Headshot of Michelle Cabassa

Michelle Cabassa | Regional Branch Manager

NMLS# 712860

Phone: Phone: (330) 273-3511

Michelle Cabassa began her career with First Federal Lakewood in 2002 as a teller and has held positions of increasing responsibility. Today, she serves as Regional Branch Manager for four branch offices—Brunswick, Strongsville, North Royalton and Olmsted Township. She is adept at educating customers on personal and business accounts and all the services associated with them, as well as home equity lines of credit. Michelle is a past recipient of First Federal Lakewood Employee of the Month and Employee of the Year awards, as well as the Essential Piece Award, Investment Services, which recognizes employees who gain the most referrals companywide. Michelle is a graduate of the First Federal Lakewood Retail Management Trainee Program and is a member/volunteer for the Brunswick Area Chamber of Commerce, Strongsville Area Chamber of Commerce and Junior Achievement. She also serves on the American Red Cross blood drive committee.
Headshot of Culley Emerson

Culley Emerson | Assistant Branch Manager

NMLS# 1130683

Phone: Phone: (440) 582-2010

Headshot of Sara Dawson

Sara Dawson | Financial Counselor

NMLS# 1815414

Phone: (330) 273-3511

Sara Dawson is a financial counselor at the Brunswick branch. She began her financial services career with First Federal Lakewood in 2019 as a teller. Sara is committed to helping customers with their banking needs, including Home Equity Lines of Credit (HELOC), opening accounts, banking transactions and more.

See What Our Customers Have to Say

From Google Reviews


Customer rating of 5

Great bank! Friendly people!

Review updated 3 weeks ago


Customer rating of 5

Easy access to the ATM. During business hours the drive thru is open. The staff are really friendly and helpful.

Review updated a year ago


Customer rating of 5

Iv'e been Banking there since 1980 ! Can't say enough how Great they are ! Always take good care of their Customers. Iv'e sent all my Family and Friends there.

Review updated 2 years ago


Customer rating of 5

Iv had a share of bad luck with banks. Went to start a new account at ffl and i was highly surprised at how welcomeing they were and still are in not had one problem with them and they treat all people with respect and that there more then just a number but a real person i wish i could give more star's because they are so with it

Review updated 3 years ago