Concord Branch

7595 Crile Road, Concord, OH 44077
(440) 352-1072

Schedule an Appointment

  • Monday: 9:00 AM – 4:00 PM
  • Tuesday: 9:00 AM – 4:00 PM
  • Wednesday: 9:00 AM – 4:00 PM
  • Thursday: 9:00 AM – 4:00 PM
  • Friday: 9:00 AM – 5:30 PM
  • Saturday: 9:00 AM – 1:00 PM
  • Sunday: Closed
Headshot of Donna Rosenau

Donna Rosenau | Regional Branch Manager

NMLS# 750516

Phone: Phone: (440) 352-1072
Fax: (440) 352-1495

As Regional Branch Manager for the Concord, Chagrin Falls, Garfield Heights and Parma branch offices, Donna Rosenau strives to get to know her customers by listening and understanding their needs. Donna joined First Federal Lakewood in 2012 and has more than 20 years of experience in the financial services industry. She is adept at working with both personal and business customers, helping them save money and make their money work for them, whatever their financial goals. Donna has received the First Federal Lakewood President’s Award and is a member of the Mentor Chamber of Commerce, Eastern Lake County Chamber of Commerce, Rotary Club of Painesville, Downtown Painesville Organization, Lake County Development Council and the United Way Women’s Leadership Organization. She began her financial services career with the former Charter One (now Citizens Bank) and was promoted to positions of increasing responsibility.
Headshot of Bill Starr

Bill Starr | Mortgage Loan Originator

NMLS# 697500

Phone: Phone: (216) 239-5818
Mobile:(440) 725-3635
Fax: (440) 578-5042

With more than 20 years of experience in the mortgage lending industry, Bill Starr uses his extensive background in purchase, construction, VA, FHA and refinance products and loans to help customers select the right option for their needs. He combines his industry knowledge with personalized service to help customers have a smooth mortgage experience that exceeds expectations. Bill joined First Federal Lakewood in 2014 as a Mortgage Loan Originator, having previously been with Charter One Bank as a Senior Loan Officer, where he was recognized with the President’s Award nine years in a row. He is a member of the Lake & Geauga Area Association of Realtors. Bill earned a bachelor’s degree in economics from Cleveland State University.

"I am a real estate agent and I have worked with Bill Starr financing my clients but this was the first time I refinanced my own property. This was the easiest transaction I have ever had with financing. Thank you so much!"
- Rickie B.
Headshot of John Miller

John Miller | Financial Counselor

NMLS# 304114

Phone: (440) 352-1072

See What Our Customers Have to Say

From Google Reviews


Customer rating of 5

Dawn, Maria, Paige and Bill have been super friendly and provide excellent customer service!

Review updated 11 months ago


Customer rating of 5

Celebrating the best bank in the entire Cleveland area. When I go there I feel like I’m going into my grandmothers house. That’s how warm the feeling is. They give gifts and support me like their own. Love First Federal of Lakewood bank! In Brunswick. Happy birthday!

Review updated a year ago


Customer rating of 5

Review updated 2 years ago


Customer rating of 1

They are very rude and unprofessional. Managers have spoke very rude in person and on phone. Seems like a lot of people there drop the ball on their work and can’t keep stories right about paper work and what’s going on with peoples’ money.

Review updated 2 years ago