Here to Help

While we can’t predict the long term impacts of COVID-19, we can say with certainty that we will continue to be your stable & trusted bank.

Read a letter from our President

COVID-19 hardship and loan repayment assistance

Special programs are in place to help address COVID-19 hardship situations related to mortgage and consumer loan repayment.
Learn More>


Business Banking Resources

If your business is facing financial hardships, we have programs that may be able to help.
Learn More >


Contact Us

(216) 529-2700
Monday-Thursday: 8:00 am to 4:00pm
Friday: 8:00am to 6:00pm
Saturday: 9:00am to 1:00pm


As COVID-19 continues to impact our community, we’re here to support you. The recently passed Coronavirus, Aid, Relief and Economic Security (CARES) Act is a $2 trillion package aimed at helping people and businesses impacted by COVID-19. The package offers benefits including direct payments to people, mortgage and student loan relief and lending packages for businesses.

If you have any questions or need assistance with your mortgage, home equity or business loan, please contact us today to learn how we can help. We’ve been serving our local community for over 85 years, and we remain committed to helping our customers and neighbors, especially during these difficult times.

We’re here for you

We’re monitoring the latest news for information and resources to help you. Be assured that banking is considered an essential business and we are here for you. While our branch lobby service is temporarily unavailable, you can access our flexible and easy-to-use banking services, including: Download our First Federal Lakewood Mobile banking app (iPhone | Android) to:
  • Check balances
  • Pay bills
  • Deposit checks
  • Transfer funds

New to mobile banking?  Take a tour of the app and get started with this helpful video.

New to online banking? Get the most out of your account by watching our account demo before you get started.

Stay safe: Avoid COVID-19 related scams

The recently implemented Coronavirus Aid, Relief, and Economic Security (CARES) Act details how economic impact payments will be determined and distributed to individuals. It’s important that you be aware fraudsters are ramping up their efforts to scam people out of their payment or personal information.

The Internal Revenue Service (IRS) is advising taxpayers to be wary of phone calls, emails, text messages, and social media posts about payments, especially those that ask for money or sensitive information to be provided in order to receive funds.

Our dedication to information security remains strong. We would never call or email you to secure your social security number, account number or password(s). Never provide your personal information—including social security number, account numbers or passwords—to someone who's contacted you by phone or email. If you suspect you've been the victim of fraud, contact us immediately at (216) 529-2700 or

Shop Safely Online: Keep these helpful tips in mind to protect your account while shopping online.

Make Sure Your Home Network Is Secure: As you work, learn and shop virtually, learn how to make sure you network is protected.

Read more important tips about how to avoid scammers from the Federal Trade Commission, and the IRS.

COVID-19 hardship and loan repayment assistance

Special programs are in place to help address COVID-19 hardship. To benefit from these programs, contact us.
Personal or Consumer Loans

For mortgage, home equity or other consumer loan hardship assistance, request enrollment in our forbearance plan. A member of our team will follow up with you.

If you have any questions about the forbearance program and to enroll, call (216) 529-2700 between 8am and 6pm. Call times may be longer due to high call volume.

Business Loans

For assistance with business loans, please contact your branch or commercial relationship manager directly, or visit

For the most up-to-date information on the Payroll Protection Program (PPP) and other SBA relief efforts, explore SBA’s coronavirus relief options.