COVID-19 Hardship and Loan Payment Assistance

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We’re here to support our mortgage and home equity customers who have been impacted by COVID-19.
 
The Coronavirus, Aid, Relief and Economic Security (CARES) Act is a $2 trillion package aimed at helping people and businesses impacted by COVID-19, and includes provisions for mortgage and consumer loan hardship assistance.
 
 
What Mortgage Customers Should Do:
  • If you can continue to make your monthly mortgage loan payment, please do so.
  • If you need help with your mortgage loan repayment, please contact us today by filling out and submitting this online form or by calling (216) 529-2700 from 8:00am-6:00 pm. Please note call times may be longer than normal due to the high volume of calls.
  • Here are some important things to know:
    • You may eligible to suspend mortgage payments for 180 days (forbearance).  This includes suspension of principal and interest payments during the 180-day period. Our goal is always to work with you to determine the best path forward after the 180 days to help maintain or reduce monthly payment amounts depending your circumstances.
    • No credit bureau reporting will be submitted for past due payments of borrowers in a forbearance plan as a result of COVID-19 hardship
What Home Equity Customers Should Do:
 
  • If you can continue to make your monthly home equity loan payment, please do so.
  • If you need help with your home equity loan repayment, please contact us today by filling out and submitting this online form or calling (216) 529-2700 from 8:00am-6:00 pm. Please note call times may be longer than normal due to the high volume of calls.
  • Here are some important things to know:
    • You may be eligible to suspend loan payments for 90 days (forbearance).  This includes suspension of principal and interest payments during the 90-day period.
    • No credit bureau reporting for will be submitted for past due payments of borrowers in a forbearance plan as a result of COVID-19 hardship.