COVID-19 Hardship and Loan Payment Assistance


We’re here to support our mortgage and home equity customers who have been impacted by COVID-19.

What Mortgage Customers Should Do:
  • If you can continue to make your monthly mortgage loan payment, please do so.
  • To request a forbearance plan, please call us at 216-529-2700 to declare a COVID-19 related hardship and you will be contacted by a member of our team. 

Here are some important things to know  regarding forbearance:
  • If you are impacted by COVID-19 and as a result are experiencing a financial hardship, you may be eligible to suspend mortgage payments for 180 days (forbearance).  This includes suspension of principal and interest payments during the 180-day period.
  • Our goal is always to work with you to determine the best path forward after the 180 days. Options after your forbearance period could include:
    • Determining if you qualify to extend your forbearance an additional 180 days
    • A loan modification to allow you to permanently change the terms of your mortgage to bring the account current
    • Working with our team on a repayment plan
    • Paying a one-time ‘catch-up’ payment to bring your account current
  • No credit bureau reporting will be submitted for past due payments of borrowers in a forbearance plan as a result of COVID-19 hardship.

What Home Equity Customers Should Do:
  • If you can continue to make your monthly home equity loan payment, please do so.
  • To request a forbearance plan, please call us at 216-529-2700 to declare a COVID-19 related hardship and you will be contacted by a member of our team. 

Here are some important things to know regarding forbearance:
  • If you are impacted by COVID-19 and as a result are experiencing a financial hardship, you may be eligible to suspend loan payments for 90 days (forbearance).  This includes suspension of principal and interest payments during the 90-day period.
  • No credit bureau reporting for will be submitted for past due payments of borrowers in a forbearance plan as a result of COVID-19 hardship.