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We’re here to help! To ensure we can respond as quickly and efficiently as possible, please fill in all the requested information below. Please do not provide any account information through this form. If your inquiry is about account-specific information, please contact our customer service team at (216) 529-2700 or (800) 966-7300, or find a location near you.​

For mortgage or consumer loan hardship assistance, visit FFL.net/loanassistance. Fill out and submit the form for forbearance assistance.

For business customers, visit FFL.net/business assistance for our PPP checklist, SBA application or to submit an inquiry. 

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Preferred Method of Contact:

Customer Relationship Center

8am-6pm Monday-Friday
9am-2pm Saturday
Closed Sunday
(216) 529-2700 or (800) 966-7300

Or Mail us: 
14806 Detroit Ave. 
Lakewood, OH  44107

To Report Identity Theft:
Contact Customer Service (see above) or stop by 
any of our convenient branch locations.


24 hours a day - 7 days a week
(216) 529-5600 or (800) 966-8400

Master Money Debit Card

Call to report your card lost or stolen
(800) 472-3272

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Find a Location or
ATM Near You