We’re here to help! To ensure we can respond as quickly and efficiently as possible, please fill in all the requested information below. Please do not provide any account information through this form. If your inquiry is about account-specific information, please contact our customer service team at (216) 529-2700 or (800) 966-7300, or find a location near you
For mortgage or consumer loan hardship assistance, visit FFL.net/loanassistance
. Fill out and submit the form for forbearance assistance.
For business customers, visit FFL.net/business
assistance for our PPP checklist, SBA application or to submit an inquiry.
Customer Relationship Center
(216) 529-2700 or (800) 966-7300
Or Mail us:
14806 Detroit Ave.
Lakewood, OH 44107
To Report Identity Theft:
Contact Customer Service (see above) or stop by
any of our convenient branch locations.
24 hours a day - 7 days a week
(216) 529-5600 or (800) 966-8400
Master Money Debit Card
Call to report your card lost or stolen