Chagrin Falls Branch

2 East Washington Street, Chagrin Falls, OH 44022
(440) 287-5715

Schedule an Appointment

  • Monday: 9:00 AM – 4:00 PM
  • Tuesday: 9:00 AM – 4:00 PM
  • Wednesday: 9:00 AM – 4:00 PM
  • Thursday: 9:00 AM – 4:00 PM
  • Friday: 9:00 AM – 5:30 PM
  • Saturday: 9:00 AM – 1:00 PM
  • Sunday: Closed
Headshot of Donna Rosenau

Donna Rosenau | Regional Branch Manager

NMLS# 750516

Phone: Phone: (440) 352-1072
Fax: (440) 352-1495

As Regional Branch Manager for the Concord, Chagrin Falls, Garfield Heights and Parma branch offices, Donna Rosenau strives to get to know her customers by listening and understanding their needs. Donna joined First Federal Lakewood in 2012 and has more than 20 years of experience in the financial services industry. She is adept at working with both personal and business customers, helping them save money and make their money work for them, whatever their financial goals. Donna has received the First Federal Lakewood President’s Award and is a member of the Mentor Chamber of Commerce, Eastern Lake County Chamber of Commerce, Rotary Club of Painesville, Downtown Painesville Organization, Lake County Development Council and the United Way Women’s Leadership Organization. She began her financial services career with the former Charter One (now Citizens Bank) and was promoted to positions of increasing responsibility.
Headshot of Carlye Burwell

Carlye Burwell | Branch Manager

NMLS# 707315

Phone: (440) 287-5715

Carlye Burwell joined First Federal Lakewood in 2020 as the Branch Manager of the Chagrin Falls branch office. She has extensive experience in the financial services industry, having worked as a branch manager for both larger commercial banks and smaller community banks. Carlye enjoys building a rapport with her customers by getting to know what is important to them to be able to act as a trusted advisor and help them achieve their financial goals. She is a 2006 Leadership Geauga graduate and has served on the board of United Way Services of Geauga County. She received a Master of Business Administration degree from Lake Erie College and a bachelor’s degree from The College of Wooster.
Headshot of Lisa Benedict

Lisa Benedict | Financial Counselor

NMLS# 498392

Phone: (440)287-5715

Lisa Benedict joined First Federal Lakewood in 2018 as a Financial Counselor with more than 14 years of experience in the financial services industry. She has an extensive background in all aspects of consumer banking, including home equity loans and lines of credit. Lisa uses her considerable experience to work with customers to help them choose the most appropriate product or service to meet their financial goals. Previously, she was a banker at First National Bank of Pennsylvania and a Branch Sales and Service Representative at the former Park View Federal Savings Bank (now First National Bank). She has a bachelor’s degree in finance from Kent State University.

See What Our Customers Have to Say

From Google Reviews


Customer rating of 5

Love the First Federal Bank of Lakewood branch in Chagrin Falls. The staff is so friendly and helpful. Their service is very personal and caring. It‘s a pleasure doing business with them.

Review updated 9 months ago


Customer rating of 5

In all my years of banking with different financial institutions, FFL is the only bank I will ever go to, work with and endorse. I have always been made a priority when calling or requesting a service. They are a family you want to have in your 'wallet' !

Review updated 10 months ago


Customer rating of 5

very kind people and great service

Review updated 10 months ago


Customer rating of 5

Staff members at Chagrin Falls branch have gone out of their way to be helpful. Wonderful people: Lisa, Tim, Carlye, and previous staff members Sarah and Brianna. Working with a community bank is all about developing relationships. I don’t feel like a number at FFL!

Review updated a year ago