Lakewood Branch

14806 Detroit Avenue, Lakewood, OH 44107
(216) 529-2682

Schedule an Appointment

Hours:
  • Monday: 8:00 AM – 4:00 PM
  • Tuesday: 8:00 AM – 4:00 PM
  • Wednesday: 8:00 AM – 4:00 PM
  • Thursday: 8:00 AM – 4:00 PM
  • Friday: 8:00 AM – 6:00 PM
  • Saturday: 9:00 AM – 1:00 PM
  • Sunday: Closed
Headshot of Aliya Peabody

Aliya Peabody | Regional Branch Manager


NMLS# 750679

Phone: (440) 835-4409
apeabody@ffl.net


As the Regional Branch Manager of First Federal Lakewood's west side branches, Aliya Peabody will oversee the Westlake Detroit, Westlake Crocker Road, Rocky River, Lakewood, and Gordon Square branches. With more than 16 years of experience in the financial services industry and an extensive background in sales and retail leadership, Aliya works closely with customers to get to know them and understand their financial situation to help them reach their short and long term monetary goals. She previously was a Branch Manager for the Westlake Crocker Road and Detroit Road branches for First Federal Lakewood. Before her tenure with First Federal Lakewood she worked for Citizens Bank/Charter One Bank, where she was named Branch Manager of the Year. Aliya has received the Columbia Station Volunteer of the Year award, and is active in the Columbia Local Schools Athletic Boosters and Columbia PTA. Aliya received a bachelor’s degree from Cleveland State University.
Headshot of James Hill

James Hill | Branch Manager


NMLS# 563187

Phone: (216) 221-7300 ext. 3601
Fax: 216-221-1342
jhill@ffl.net


James Hill is the Branch Manager of the Lakewood branch office. He joined First Federal Lakewood in 2020 with more than 15 years of financial services experience. James works hard to help customers achieve their financial goals and help their dreams become a reality, whether it’s small businesses, families or individuals, or helping students open their first account. He enjoys being involved in the community. James received an Associate of Arts degree from Lakeland Community College.
 
Headshot of Sarah Krocek

Sarah Krocek | Assistant Branch Manager


NMLS# 752444

Phone: Phone: (216) 529-2772
skrocek@ffl.net


Headshot of Joseph Gilbert

Joseph Gilbert | Financial Counselor


NMLS# 2156119

Phone: (216) 529-2682 
 
jgilbert@ffl.net


Joe Gilbert began his career with First Federal Lakewood in 2015 as a teller and then head teller at the Lakewood branch before becoming a Financial Counselor at the same branch. In this role, Joe assists personal and business customers open new accounts, provides information on loan products, including home equity lines of credit, and assists customers in choosing the right solutions for their banking needs. Joe received a bachelor’s degree in business administration and sports management from Baldwin Wallace University.
Headshot of Jennifer Bechtel

Jennifer Bechtel | Financial Counselor


NMLS# 2290383

Phone: (440) 871-4667
jpbechtel@ffl.net


Headshot of Caroline Purcell

Caroline Purcell | Mortgage Loan Originator


NMLS# 712911

Phone: Phone: (216) 529-2630
Mobile:(216) 470-2148
Fax: (216) 529-5622
cpurcell@ffl.net


Caroline Purcell has been with First Federal Lakewood for 17 years, serving in the Lakewood branch office for the past 15 years. As a Mortgage Loan Originator with more than 22 years of mortgage experience, Caroline helps customers finance the purchase, refinance, rehabilitation or construction of new homes. She works closely with customers and has extensive experience with FHA, VA and conventional loans, which helps ensure customers can choose the right mortgage for their needs and that the entire process runs smoothly. Caroline serves a full range of customers, including first-time home buyers, many of whom take advantage of the First Time Homebuyer Program offered through the City of Lakewood. For customers who are not quite ready for the mortgage process, she works with them to develop a plan to prepare for homeownership by reviewing credit issues and ways to resolve them, offering tips on how to save money for a down payment and more. Caroline received the First Federal Lakewood Award of Excellence and is a member of the First Federal Lakewood President’s Club. She enjoys volunteering for a number of community events in Lakewood, including Light up Lakewood, the Lakewood Chocolate Walk and the Lakewood Wine and Craft Beer Festival.

Testimonial
"I am so impressed and pleased with my experience with First Federal Lakewood. Caroline is considerate, prompt in her responses, was able to assist each step of the way, and was thoughtful in helping me achieve my goals.Excellent experience, everyone! Thank you!"
    — Louise Q.

"Caroline was absolutely wonderful to work with during the refinancing process.  I went with First Federal Lakewood because of how easy she made everything. She did not pressure me and she was honest and open with me about my refinancing options."
     — Alana J.