Lakewood Branch

14806 Detroit Avenue, Lakewood, OH 44107
(216) 529-2682

Schedule an Appointment

  • Monday: 9:00 AM – 4:00 PM
  • Tuesday: 9:00 AM – 4:00 PM
  • Wednesday: 9:00 AM – 4:00 PM
  • Thursday: 9:00 AM – 4:00 PM
  • Friday: 9:00 AM – 5:30 PM
  • Saturday: 9:00 AM – 1:00 PM
  • Sunday: Closed
Headshot of Aliya Peabody

Aliya Peabody | Regional Branch Manager

NMLS# 750679

Phone: (440) 835-4409

As the Regional Branch Manager of First Federal Lakewood's west side branches, Aliya Peabody will oversee the Westlake Detroit, Westlake Crocker Road, Rocky River, Lakewood, and Gordon Square branches. With more than 16 years of experience in the financial services industry and an extensive background in sales and retail leadership, Aliya works closely with customers to get to know them and understand their financial situation to help them reach their short and long term monetary goals. She previously was a Branch Manager for the Westlake Crocker Road and Detroit Road branches for First Federal Lakewood. Before her tenure with First Federal Lakewood she worked for Citizens Bank/Charter One Bank, where she was named Branch Manager of the Year. Aliya has received the Columbia Station Volunteer of the Year award, and is active in the Columbia Local Schools Athletic Boosters and Columbia PTA. Aliya received a bachelor’s degree from Cleveland State University.
Headshot of Caroline Purcell

Caroline Purcell | Team Lead

NMLS# 712911

Phone: Phone: (216) 529-2630
Mobile:(216) 470-2148
Fax: (216) 529-5622

Caroline Purcell has been with First Federal Lakewood for 17 years, serving in the Lakewood branch office for the past 15 years. As a Mortgage Loan Originator with more than 22 years of mortgage experience, Caroline helps customers finance the purchase, refinance, rehabilitation or construction of new homes. She works closely with customers and has extensive experience with FHA, VA and conventional loans, which helps ensure customers can choose the right mortgage for their needs and that the entire process runs smoothly. Caroline serves a full range of customers, including first-time home buyers, many of whom take advantage of the First Time Homebuyer Program offered through the City of Lakewood. For customers who are not quite ready for the mortgage process, she works with them to develop a plan to prepare for homeownership by reviewing credit issues and ways to resolve them, offering tips on how to save money for a down payment and more. Caroline received the First Federal Lakewood Award of Excellence and is a member of the First Federal Lakewood President’s Club. She enjoys volunteering for a number of community events in Lakewood, including Light up Lakewood, the Lakewood Chocolate Walk and the Lakewood Wine and Craft Beer Festival.

"I am so impressed and pleased with my experience with First Federal Lakewood. Caroline is considerate, prompt in her responses, was able to assist each step of the way, and was thoughtful in helping me achieve my goals.Excellent experience, everyone! Thank you!"
    — Louise Q.

"Caroline was absolutely wonderful to work with during the refinancing process.  I went with First Federal Lakewood because of how easy she made everything. She did not pressure me and she was honest and open with me about my refinancing options."
     — Alana J.
Headshot of Jennifer Bechtel

Jennifer Bechtel | Financial Counselor

NMLS# 2290383

Phone: (440) 871-4667

Headshot of Jorge Colon

Jorge Colon | Business Banker, SBA Specialist

Headshot of Sarah Krocek

Sarah Krocek | Branch Manager

NMLS# 752444

Phone: Phone: (216) 529-2682

Sarah Krocek is the branch manager at the Lakewood branch. She began her financial services career with First Federal Lakewood in 2008 as a teller and has more than 15 years of banking experience.

Sarah is committed to helping customers achieve their financial goals and making them a reality. She is an active member of the Kiwanis Club of Lakewood.

Sarah received her certificate of basic accounting from the American Bankers Association and she also received an associate’s degree in art history from Cuyahoga Community College.
Headshot of Joseph Gilbert

Joseph Gilbert | Assistant Branch Manager

NMLS# 2156119

Phone: (216) 529-2682

Joe Gilbert began his career with First Federal Lakewood in 2015 as a teller and then head teller at the Lakewood branch before becoming a Financial Counselor at the same branch. In this role, Joe assists personal and business customers open new accounts, provides information on loan products, including home equity lines of credit, and assists customers in choosing the right solutions for their banking needs. Joe received a bachelor’s degree in business administration and sports management from Baldwin Wallace University.

See What Our Customers Have to Say

From Google Reviews


Customer rating of 1

Tried to close a security deposit box. Just had hip surgery. Sent a friend to drop keys off and gave a check. Would not let him. Called today, was put on hold for 15 minutes and line disconnected. Gave a Biden response. Not my responsibility. Welcome to woke idiocy

Review updated 2 months ago


Customer rating of 1

I’ve banked with FFL for over 25 years. I recently deposited a bank check/draft from another local bank. I was informed there would be a 5 day hold placed on it before the funds would be available. Yes a bank certified cashiers check from another local bank held up for 5 days! Good bye FFL!

Review updated 4 months ago


Customer rating of 5

I recently bought a house and was shopping for a mortgage. I got connected with Caroline Purcell who did a fabulous job getting me a rate. She was very responsive, helpful, and knowledgeable. She worked hard to secure me the best rate she could get. I would highly recommend reaching out to Caroline if you are in the market for a loan.

Review updated 11 months ago


Customer rating of 5

I have had a checking account at First Federal of Lakewood for may years. To my knowledge, they have never made an error on my account. My home mortgage is also with them and the same is true. I like to bank with a smaller, more personal savings and loan.

Review updated 11 months ago