We’re here to help! To ensure we can respond as quickly and efficiently as possible, please fill in all the requested information below. Please do not provide any account information through this form. If your inquiry is about account-specific information, please contact our customer service team at (216) 529-2700 or (800) 966-7300, or find a location near you.
Customer Relationship Center
- 8am-5pm Monday-Thursday
- 8am-6pm Friday
- 9am-1pm Saturday
- Closed Sunday
(216) 529-2700 or (800) 966-7300
Or Mail us:
14806 Detroit Ave.
Lakewood, OH 44107
To Report Identity Theft:
Contact Customer Service (see above) or stop by
any of our convenient branch locations.
Online Appointment Scheduling
Find your nearest branch and schedule an appointment for all of your banking needs.
24 hours a day - 7 days a week
(216) 529-5600 or (800) 966-8400
Master Money Debit Card
Call to report your card lost or stolen or to dispute a transaction at (866) 960-2546.